Why should you order from Roller Warehouse? |
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CUSTOMER SERVICE 1
We've been doing this since 1994 so by now we know what it takes.
Our #1 priority is making sure that all of our customers get the
best possible service available. We go to extreme lengths to provide
this level of service because we believe that if we do a great job
at making you happy, you will come back and order again. Maybe you
will even tell a friend or two. |
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2 CUSTOMER SERVICE |
| WE
ANSWER THE PHONE 3 |
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That's not a typo. We think that service
is SO IMPORTANT, we put it down as #1 and #2.
READ SOME LETTERS FROM OUR CUSTOMERS! |
| Everyone knows computers
are cool and that they really help run a business more efficiently.
However, we hate it when a computer answers the phone! We promise
our customers that a live person, actually a live SKATER, will answer
the phone when you call. We try to answer every call within 3 rings.
If it's really busy, like during the holidays or back-to-school,
you might get a busy signal. If so, just call back in a minute or
two and you should get through. |
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4
FAST SHIPPING |
| EASY
RETURNS 5 |
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When we spend money, we want the stuff
NOW! We think you probably feel the  same
way, right? Every order we take before 2:00 PM California Time will
ship out the same day if everything is in stock (that's 5:00 PM Eastern
Time!). Orders are shipped Express for only $7.75 on a 4 pound order.
Each extra pound is about 50 cents. |
| Anytime you order something
over the phone, there is going to be a small chance it's not what
you wanted. Of course we always do our best to make sure we get
you exactly the right thing but maybe the the color just doesn't
work for you once you get it on. Or maybe it fits a little different
than what you thought it would. DON'T SWEAT IT! We will take back
any item that is in brand new condition (unused, not washed, etc.)
within 30 days of the purchase date. Just call up and we will give
you a return number. We'll even let you call on the 800 number!
Try that with the other guys... |
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For skates, we charge a flat rate of
$12.00. We will try to get any additional items that you order packed
in the same box for no extra charge.
Inside the U.S. this service usually arrives within 3-5 business
days (weekends not included). Rural areas will take an additional
2 or 3 days.
If you are outside the U.S. see our international
shipping chart. |
| Note:
Even though we will credit the full purchase price, you are responsible
for the return shipping. We also reserve the right to charge a
15% restock fee to those that would abuse this policy (we've only
used it a couple times in over 250,000 orders!) |
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6 30-DAY
LOW PRICE GUARANTEE |
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Don't you hate it when you buy something and then
see the same item for less at another shop? Well we try to make sure
that never happens but sometimes it get's a little crazy. To put
your mind (and wallet) at ease we guarantee the lowest prices on
all of our items.
If you see a lower price at another online shop, we will match
it or beat it. Just call us at 800-772-2502
and one of our skaters will be happy to write the order for you.
But how about
after you buy? Well if another shop has the same item for less
than you paid we will give you a refund for the difference within 30 DAYS of
your purchase! There are just a couple of rules: |
| THE BOTTOM
LINE
We care. We hope it shows! We know that in order to grow - we need
to make you happy. If you just order once and never call again,
well, we just blew it!
We are interested to know what you think of our
company. Please let us know, you can send e-mail
or call and talk to one of the owners at 800-772-2502.
Thank you,
the ROLLER WAREHOUSE team |
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1. Item must be IN STOCK
in the same size and color and available to ship immediately.
2. We only match prices with AUTHORIZED dealers. You really wouldn't
want to buy from anyone elae anyway, what if you have a problem with
the product?
3. The item must be brand new.
4. We do not match Ebay or other auction sites.
5. We only price match shops in the USA.
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